Setting up MFA (New Users)
Accept your invite to Finally and set your password
Click the invite link from your email
Create a secure password when prompted
Choose your MFA method
Select one of the following options:
• SMS (Text Message) – Recommended for most users
• Authenticator App (e.g., Google Authenticator)
Enter the verification code
If you selected SMS, you’ll receive a text message with a 6-digit code
If you chose an authenticator app, the app will generate a 6-digit code
Confirm the code to complete setup
Once verified, your MFA is fully active
Future Logings
Each time you sign in to Finally, you’ll be asked to enter a 6-digit MFA code based on the method you selected.
Troubleshooting MFA
ISSUE: “I can't find my MFA code”
This usually happens when an authenticator app was selected instead of SMS.
Step 1 - Check Your Authenticator App
Look on your phone for any of these apps and check for a code linked to Finally:
Google Authenticator
Microsoft Authenticator
Authy
Duo Mobile
1Password
LastPass Authenticator
Step 2 - Check Your Phone's Password Manager
If your MFA code was saved during setup, you may find it here:
Apple (iPhone): iCloud Keychain / Passwords
Android: Google Password Manager
Look for the Finally login entry and check if it includes a 6-digit code.
Step 3 - Contact Support if You Still Can't Access MFA If you can't find a code and can't log in:
Ask your account admin to contact Finally Support
Support will reset your MFA so you can set it up again at your next login
Best Practices Recommendations
Choose SMS unless your team prefers authenticator apps
If using an authenticator app, install it on the same device you use to log in
Consider saving your MFA code in your phone’s password manager for easier access